Cancellation & Refund Policy

What This Policy Covers

This policy applies to paid services offered by Commit Software Solutions SRL (CUI 46257020) through SellZam — specifically Featured Listing promotions (3, 7, or 30 days) and Listing Renewal services.

Instant Digital Delivery

All paid services on SellZam are digital and delivered instantly upon payment confirmation. Once a Featured Listing or Renewal is activated, the promotion begins immediately and is visible to all users. There is no physical delivery involved.

Right of Withdrawal

Under EU Directive 2011/83/EU, consumers have a 14-day right of withdrawal for digital content. By initiating a payment on SellZam, you expressly consent to immediate delivery and acknowledge that the right of withdrawal is forfeited once the service has been activated.

When We Do Issue a Refund

Refunds are granted when: a technical error caused the service not to be delivered or activated, a duplicate payment was charged for the same order, or a listing was removed by SellZam admins through no fault of the user (e.g. a false report).

When We Don't Issue a Refund

Refunds are not granted for: change of mind after the service has been activated, listings removed due to violations of our Terms and Conditions, or unused promotion days remaining at the time of voluntary account deletion.

How to Request a Refund

Contact us within 7 days of the transaction by email at commitsoftwaresolutionssrl@gmail.com or via our Contact page. Include your order ID, the email on your account, and a description of the issue. We will respond within 5 business days.

Refund Processing Time

Approved refunds are processed via the original payment method through Netopia Payments. Processing typically takes 3–10 business days depending on your card issuer.

Delivery Policy

All services are digital. Upon payment confirmation, your listing is automatically promoted and the Featured or Renewed status is reflected immediately in your account under "My Ads". No action is required on your part after payment.